Data Controller Pricing

Our Pricing Goals are to be Transparent, Simple, and Fair

Packages

Data Controller is available in three packages:

Community Team Enterprise
✅ All Features except: ✅ All Features, including: ✅ All Team Features, plus:
❌ File Uploads ✅ File Uploads ✅ Perpetual Licence
❌ Limited to 15 rows ✅ Unlimited Rows ✅ Repo Access
❌ Limited Support ✅ Unlimited Support ✅ Unlimited Users
💰 FREE, for 5 Users 💰 €25 / User / Month 💰 Contact for Pricing

Data Controller Development Days (to build new product features etc) are available for all plans at a price of 600 EUR per day.

Community Package

You can try Data Controller today (and forever), for up to 5 users, on ANY flavour of SAS - be that Viya, EBI, or Base.

All features are available except Excel / CSV uploads. In terms of support, we'll do our best, however - we would prioritise paying customers / revenue-generating projects when it comes to closing tickets / investigating issues.

Other reasons to consider a paid plan:

  • Permission to re-use the Data Management Macros (indefinitely)
  • Dedicated Frontend, vs streamed app (more performant)
  • Removal of 15 row limit on VIEW and EDIT screens

Team Package

The Team Package is based on the number of Users - a user is a unique SAS account that has registered to the Data Controller product in any 12 month period. Meaning, if you have a 20 user subscription, only 20 unique users are able to use Data Controller during those 12 months.

The following points should be noted:

  • The minimum purchase is 20 users
  • Licences are annual
  • Any additional (mid-year) user licenses are pro-rated
  • Licences can be downgraded
  • Downgrades happen on licence anniversary

Customers spending over 30k receive additional support services, such as:

  • assistance with debugging / troubleshooting other SAS Apps
  • development support for other SAS Apps
  • SASjs Framework support

Enterprise Package

For large customers who prefer the ability to self-maintain, we can provide access to our source code repository and a perpetual license to re-use and build on it (for internal purposes).

Alongside this we offer an optional, fixed-price support package which includes collaboration with your SAS & Web developers to help them extend and customise Data Controller for your business purposes.

Support

Mailbox

Our support mailbox is available at [email protected] - a trained Data Controller technician will respond to all queries within 8 business hours. Business hours are Monday to Friday, 9am until 5pm GMT.

We aim to meet this target in 90% of all incidents reported.  Support issues will be worked on until a mutually agreed resolution is achieved, or until the customer requests the issue to be closed. If there is no response or update from a customer on an issue for more than 30 calendar days, the issue will be deemed closed.

In Scope Support

Support is unlimited, but restricted to items that actually relate to the tool (eg we cannot help with permissions, or data issues, beyond the guidance in the documentation).  All support is provided remotely, using video calls / screen sharing technology.

Examples of ‘in-scope’ (not an exhaustive list):

  • configuration & usage advice
  • troubleshooting
  • installation support
  • integration advice (actual integrations are a consulting effort)

Out of Scope Support

Our support goal is to help you by answering questions and solving problems that relate specifically to the Data Controller for SAS® software. Occasionally a situation may arise where the scope is outside of the support service, including (but not limited to) the items below.

Data Issues

Whilst Data Controller has been hardened over many years to deal with most data issues, there are some things that cannot be solved by the product itself, such as:

  • Library configuration issues
  • Permissions issues (OS or metadata)
  • Physical locks (eg on SAS tables)
  • System issues (outages)

New Features

The Data Controller Support Team can assist with troubleshooting and issue support, but they cannot create additional functionality. In this case a request may be made to enhance the product (Developer Days), or our Professional Services may be engaged to deliver a bespoke solution.

Integrations

Data Controller was built to ‘play nicely’ with other tools and platforms. The Support Team can assist with education and advice on how those integrations work, but they cannot perform those integrations for you. In this case, our Professional Services team should be engaged.

Non Standard Situations

There may be situations where support cannot give immediate fixes, such as (but not limited to):

  • Issues with client computing environments
  • Inability of the client to provide remote access
  • Regulatory or Force Majeure events In such cases the issue will be referred to management and a call arranged to agree a way forward.

Partner Purchases

Where Data Controller is purchased directly from one of our partners, the partner may provide first line support as per your agreement with them.

Data Controller

Data Controller is a product of 4GL Apps Ltd (Previously Bowe IO Ltd), a UK company with a focus on SAS Software, Apps, and Services.

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